Refund policy

Section 1

Return Period: You have 14 days after receiving your purchase to return an item. After this period, unfortunately, we cannot offer an exchange or refund.

Conditions:

Items must be unused and in the same condition as when you received them.
Items must be returned in their original packaging.
Proof of purchase is required.

Non-Returnable Items:

Perishable goods (such as food, flowers, newspapers, or magazines).
Hygiene or sanitary goods.
Hazardous materials, flammable liquids, or gases.
Gift cards, downloadable software, and certain health and personal care items.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will automatically be processed via your original method of payment.

Late or Missing Refunds:

First, please check your bank account and contact your bank or credit card provider. If you still have questions, please email: info@charlotteboutiquelondon.com

Exchanges:

We only replace items if they are defective or damaged. Please email info@charlotteboutiquelondon.com for instructions.

Gifts:

If an item was purchased as a gift, you will receive a gift card equal to the value of the returned item.

Return Shipping:

Return shipping costs are your responsibility and are non-refundable.

For items valued over €75, we recommend using a trackable shipping service or purchasing shipping insurance.

Section 2

Welcome to Charlotte Boutique London, where quality and affordability go hand in hand. Our products are sourced directly from carefully selected suppliers in China, allowing us to ensure efficient delivery and competitive pricing.

Returns to China:

If you wish to return a product, please note that returns must be sent to our logistics centre in China. This is an essential part of our business model, which helps us maintain low costs for all our customers. Therefore, you will be responsible for the return shipping costs.

Customer Service Contact:

Before returning any item, please contact our customer service team. Our team is here to guide you through the return process and ensure everything proceeds smoothly.

This policy is based on the following principles:

Cost Reduction: We maintain low prices by not including additional shipping and return costs in our pricing.
Direct and Efficient Delivery: Direct shipping from China reduces intermediate steps and speeds up delivery.
Sustainability: Our model helps reduce transportation steps and environmental impact.
Responsible Purchasing: By asking customers to cover return shipping costs, we encourage thoughtful and conscious purchasing decisions.

Our goal is always to exceed your expectations, and we hope you are completely satisfied with your purchase. However, if you need assistance with a return, our customer service team is available to help you.

Section 3 – Sustainability Policy

At Charlotte Boutique London, we place great importance on sustainability and reducing our environmental footprint. Our operating model aims to satisfy our customers while minimising environmental impact.

One Central Warehouse:

Our products are shipped directly from a logistics centre in China. By using this approach, we eliminate unnecessary intermediate steps, reducing transportation costs and CO2 emissions. This allows us to keep prices low while contributing to a more sustainable delivery process.

Reducing Returns for a Greener Future:

We encourage responsible purchasing decisions to avoid unnecessary returns, which helps reduce environmental impact. Every return results in additional transportation and increased greenhouse gas emissions. Therefore, we offer customers the option to keep their item instead of returning it. In exchange, we provide a 10% discount voucher for your next order so the product can be reused or gifted to friends or family.

Tree Planting Initiative:

To further offset our ecological impact, we plant one tree somewhere in the world for every three orders we receive. In this way, we contribute to a more sustainable future while continuing to offer our customers high-quality products.